How we protect your information
We know that when you pass your details to us, you are trusting us to keep them safe, and we will do everything within our power to do this. We cannot promise to don capes and red underpants and turn into super-heroes, but we promise to do everything in our power to protect your data so that no villains can get access to it. We operate in accordance with the General Data Protection Regulations (GDPR).
We want you to feel confident knowing that when you pass your details on to us they will be safe and protected. If we have not made anything crystal clear, or you would like to know anything else, just get in touch, we will be happy to answer any questions you may have.
The technical bits
We do not collect personal information about you, including any of your personal details, our data is for Llaborate use only and we don’t share our data outside our organisation.
Cookies are a piece of information that is stored on your computer’s hard drive by your web browser. When you first visit our website you will be given the opportunity to allow or disallow cookies; cookies are a great mechanism to allow you to get the very best interactivity from our website. On revisiting our website we may recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.
if you wish to find out further information about cookies you can obtain additional details from www.aboutcookies.org. This site offers a comprehensive guide on cookies and how to remove them from your computer.
We have already mentioned that we use analytics tools to understand how people use our website.
When visitors use our websites www.llaborate.co.uk we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns.
Google allows us to understand things like the number of visitors we are getting and which parts of the site they are visiting. Unless you specifically log in with your user details, at no time will we identify you personally whilst travelling through the site. If you would like to know more about these demographic and interest reports from Google you can discover more about them here: https://support.google.com/analytics/answer/2700409?hl=en
This analytical information is processed in a way which does not identify anyone and we promise we will never share your identity with any third parties, including Google.
From time to time and only where appropriate we may provide anonymous aggregate statistical information about our services, competitions, clients, traffic patterns and other site information to third parties, but again I would stress that these statistics will not include any information that could identify you personally.
On our website search terms are captured anonymously for analysis purposes.
The important how, why, when questions…
We use information collected from you to help us (a) develop the design and layout of the website to ensure that it is as useful and enjoyable as possible and (b) provide the products and services which interest you. Sometimes this information may also be used by us and our associated companies to inform you about changes to the website, new services and products or offers that you might find interesting. If you do not wish to receive this information, you can simply use the ‘Unsubscribe’ function at any time.
Right to know and amend information
At any time, you have a right to ask us what information we hold about you. You can also, if you wish, obtain a copy of this information, all you have to do is ask. We will just need to check your identity.
We have a plan in place to ensure that the information we hold on you is regularly reviewed and kept accurate and up-to-date. If it becomes apparent that the information we hold on you is inaccurate or factually wrong, we will correct it as swiftly as possible. You have a right to ask us to stop processing your details at any time as long it does not affect any contract agreement in place. This falls as part of your “generally applicable rights”
Sharing of your information
General Emails. You will receive emails from us advising you of deals and offers which we believe will be of value to you, and this could include offers from a wide range of companies and organisations. We have not passed your details on to these companies but have been asked to send the email on their behalf. If you wish to take up the offer you will deal with us directly. We always include an unsubscribe option on every email and we will stop sending these if you change your mind in the future.
If you would like more information then please do not hesitate to get in touch: [email protected]
Of course, there are certain situations when we have no choice but to pass on your information, for example if asked by the police investigating a crime, but we will only do so when legally obliged to do so.
If you are reading this and thinking ‘wait a minute, I just wanted to hear more from Llaborate then this bit is for you. Your data, is stored securely on servers within the EU. LLABORATE will use this data to fulfil your request to receive information from us. Our lawful basis for this process is “generally rights”.
Your data will be deleted two years after you opened the last email from us. If you don’t open emails from us whilst your details are still active on our systems, please don’t worry, we won’t spam you – we will automatically make sure that you don’t receive further communications. You can unsubscribe from our emails at any time, using the unsubscribe option present on every communication that you receive from Llaborate.
When you entrust your information to us we take as much care of it as if it were our own. Llaborate spend a lot of time, money and resources on ensuring that the information we hold on you is protected from loss, misuse and abuse. We constantly monitor our infrastructure for vulnerabilities and ensure that all IT systems, patches and anti-virus software are up-to-date.
Your information is stored on secure servers based within the EU and we have some pretty impressive physical and electronic security to keep it safe and sound. We also take regular encrypted backups in case of a problem.
The safety of your data is very important to us and we have trained our key staff in Data Protection to ensure that they both understand, and comply, with their obligations under the Act. We carefully control who has access to your information and ensure that it is only used in the way you would expect.
How do we keep your information secure?
We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.
Data retention and deletion
Your data, as part of our relationship with you as a LLABORATE client is stored securely on servers within the EU. LLABORATE will use this data to ensure you receive great customer service, and to analyse sales trends. please don’t worry, we won’t spam you.
If you are under 16, you will not receive any marketing emails, and your data will not be shared with any third parties, even if you consented.
Please get in touch
If you have any comments, suggestions or feedback, be that positive or constructive regarding how we are using your data, if you believe the information we hold on you is out-of-date or you would like to unsubscribe from our mailing list, please contact our team on [email protected] or by writing to us at the address below.
Suite 2 Phoenix House
Kid Glove road
Telephone: 0800 975 0866
If you have any complaints about the way we use your information please contact: [email protected] who will try to resolve the issue. If we cannot resolve your complaint, you have the right to complain to the data protection authority in your country (the Information Commissioner in the UK).